We use USPS for all of our shipping inside the United States.
$6 flat rate for orders under $75 // FREE for orders $75 and above.
Delivery times are between 1-5 days depending on your distance from Southern California
We do our best to ship all of our orders on the same day they are received. Orders received on the weekends and holidays will ship on the next business day.
We must charge sales tax for all orders that are shipped to a CALIFORNIA address.
We pride ourselves on making sure every one of our orders reaches its destination on time and intact…however, that all starts with you entering your correct address. Please double-check!
If you have any questions, please e-mail us at firstname.lastname@example.org, and thanks in advance for your order!Read More
Please try our list of International retailers before you order from our U.S. website.
- AUSTRALIA- www.beserk.com.au
- AUSTRIA- www.rattlesnake.co.at
- COLOMBIA- https://www.facebook.com/pages/BAM-STORE
- FRANCE- www.freakypink.com/en/
- JAPAN- www.gekirock.com
- PANAMA- www.darkstage.com
If you order from our U.S. website...please be aware of the following.
Each Country has their own tax, duties and customs charges...YOU are responsible for those charges. You have not been charged for this, nor do we collect any money from these charges. For a list or explanation of what these fees may be...please contact your local post office or customs office.
We do not upcharge on our shipping fees. You pay what we pay. We agree that the prices are crazy expensive...that's why we recommend ordering from a local retailer on the list above.
International REFUNDS will only be given on damaged items. We cannot accept International Returns or Exchanges.
There are a few rules that we have so please read carefully before placing your order.
1—-All orders will be shipped via USPS so that they can be tracked and insured. Delivery takes 14 business days or longer, depending on your location.
2—-We cannot ship to P.O. boxes; it must be a home or business.
3—-Please double-check your address! If you gave us an incorrect address and your item is undeliverable, we will be unable to issue a refund. Include your phone number to help reduce errors with your local carrier.
If you have any questions, please e-mail us before placing your order. We can be reached at email@example.comRead Less
Returns, Replacements & Refunds.
We gladly accept returns on items that are damaged, defective or do not fit correctly. Please follow the instructions below to receive a refund or a replacement product. You will be responsible for return shipping of the product, but we will ship back your replacement for free. Sorry, but we cannot reimburse you for your return shipping cost.*
*Damaged items will have all return shipping costs refunded to the method of payment.Read More
1 Contact us at firstname.lastname@example.org when you realize that there is a problem with the item, but no later than 14 days after receiving your order.
2 Tell us which product you are returning and why. Also include your name and the state you live in.
3 We will send you an address to mail the product to, and upon receiving the item, we will issue you a refund or send a replacement.
4 Please do not wear or use the item, as this makes it harder for us to accept returns. Items smelling of smoke or perfume, soiled with makeup, etc., cannot be accepted and will not be refunded...even if you send them back to us.
5 We only accept returns for orders made on this site…anything else must be returned to the store or website from which it was purchased.
6 International Customers: REFUNDS will only be given on damaged items. We cannot accept international returns or exchanges.
7 Bottom line…we want you to be happy…so we promise to do our best to make that happen. We can’t promise to accept every return, but we’ll sure try!!!Read Less
Q: When will my order ship?
A: We ship Monday through Friday. Orders received before noon Pacific time will usually ship the same day. If your order comes in after noon, or you order on the weekend, your order will go out the next business day.
Q: How do I check out?
A: Once you have loaded your cart and are ready to check out, click on the Check Out (or PayPal) button. On the next page, it will ask you if you if you already have an account with us and would like to log in. If this is your first order, simply fill out the required fields. You will be given an option to register later.Read More
Q: I saw a product on your site last week and now it’s gone—why?
A: We update our site weekly. If we are sold out of something, we take it off the site. If it says “Temp Out Of Stock,” it means we hope to get some in very soon. We cannot guarantee that an item will be available again, so we have removed the backorder option. If we have it in stock, it’s on the site.
Q: Where are you located, and can I come to your office to buy stuff?
A: We are in sunny Southern California. Unfortunately, we do not have a retail store at our office.
Q: I placed an order, now what happens?
A: You will see an "order confirmation number" on the website confirming your order. You will receive an email confirming your order. You will get another email when your order has shipped and it will include your tracking number. We do not send out emails during the weekend. CHECK YOUR SPAM FOLDER FOR YOUR EMAIL.
Q: Is my information kept private and is it secure?
A: We do not keep or store any of your financial information...ever.
All of our payments are done through PayPal or PayPal Pro (credit card transactions). PayPal is an industry leader in online payment and security. All charges from all of our sites will appear as "So So Happy" whether you paid via your PayPal account or used our credit card option.
We do keep your name, physical address, phone number, email address and a record of your order. We do this in case we have a problem with your order. We will only contact you about your order and not about anything else. If you want to be alerted about upcoming events, you can sign up for emails on our website.
We do not share our customer information with anyone.
We promise you will get the best customer service that we can provide...always.
Q: I have more questions.
A: Email us at email@example.com We love to help and it shows!Read Less